Booking Conditions

​We value a warm and trusting relationship with every guest.

Payment is made on the day of your treatment — no credit card details are needed in advance.
Your appointment time is reserved exclusively for you.

Please avoid last-minute cancellations or no-shows whenever possible.

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​Appointment

Q. How can I make a booking?
A. Contact us via the inquiry form with your preferred date, time, and treatment.

Q. Can I book on the same day?
A. No, all sessions are private and require advance reservation.

Q. Where is Hidden Oasis located?
A. We are in a quiet residential area in Arundel on the Gold Coast. Full address and access details are shared after your booking is confirmed.

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Payments

Q. What payment methods do you accept?
A. Cash, Card, or PayID (bank transfer)

- a small surcharge may apply to some card payments.

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Cancellation Policy

Q. What is your cancellation policy?
A. Cancellations 48 hours before your appointment are welcomed.
Same-day cancellations or repeated last-minute changes may affect future bookings.

A reminder will be sent before your appointment; please kindly reply to confirm or inform us if you need to cancel or reschedule.

Q. What if I feel unwell on the day?
A. Please contact us as soon as possible; we may ask you to reschedule your appointment.

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On the Day

Q. When should I arrive?
A. About 5 minutes early to settle in calmly.

Q. What is the session flow?
A. Your session includes:

• Foot bath ritual in a quiet indoor room, with a welcome drink and brief consultation.

• Main treatment tailored to your needs.

• Slow, grounding transition back to the present moment

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After Treatment

Q. Is there time to relax afterward?
A. Yes. Every treatment includes a complimentary garden tea time (up to 15 minutes).
Enjoy the peaceful atmosphere and sounds of nature before returning to your day.

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Other Notes

Q. Are treatments suitable for pregnant guests or those with allergies?

A. Some treatments may not be suitable during pregnancy or for guests with allergies.
Please let us know in advance so we can guide you to a safe and comfortable option.

Q. Can I bring my child?
A. Guests are asked to visit alone to maintain a restful atmosphere.

Q. What about mobile phones?
A. Please switch them to silent mode to help keep the space calm for everyone.